Refund Policy

A mock-test fee buys immediate access to a digital question bank with worked explanations. It is a payment for practice examination access only - it is not a course fee, an examination entry fee, or a registration fee with any awarding body or regulator.

• Once payment is completed and the full question bank is unlocked, the fee is non-refundable.
• No refund, part-refund or credit is given for unused questions, unfinished attempts or a change of mind.
• No refund is given for an exam result, a score you are unhappy with, or an unsuccessful sitting of the real exam.
• Because the content is delivered digitally and immediately, by completing payment you agree that the statutory 14-day cancellation right for digital content no longer applies once access has been granted.

Every receipt states this clearly. You can view or download your receipt at any time from your account dashboard.

Gift card payments are reviewed and verified by our team before access is granted. If we cannot verify the card, no access is granted and no amount is taken. Once a gift card payment is verified and the question bank is unlocked, the same non-refundable rule above applies.

Tuition course fees are agreed individually after a consultation and are governed by section 5 of our terms and conditions: a 14-day cooling-off period applies where you have accessed less than 20% of the course materials, after which fees are non-refundable but a one-time transfer to a later cohort is normally offered. If we cancel or discontinue a course you have paid for, we will offer a comparable replacement or a pro-rata refund.

We refund duplicate charges and any amount taken in error in full. If you believe a payment was taken twice, failed but still shows on your statement, or was not authorised by you, email contact@wispgold.com with your receipt reference. We investigate within 5 working days and approved refunds are returned to the original payment method within 14 days.

If a technical fault on our side prevents you from accessing a question bank you have paid for, contact us and we will restore access. If access cannot be restored at all, we will refund that mock-test fee in full. Issues with your own device, browser or internet connection are not grounds for a refund.

Email contact@wispgold.com or call +44 7348 573663. Please quote the receipt reference shown on your payment receipt so we can locate the transaction quickly.

WispGold Ltd is an independent exam-preparation provider offering training aligned with published exam formats. We are not affiliated with, endorsed by, or an official representative of any awarding body or regulator.